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The reception is open from 8am to 5.30pm Monday to Friday. The practice operates an appointment only system for the doctors and nurses. Appointments can be made by telephone or in person at the desk.
If you feel you need to be seen urgently please tell the receptionist who will give you an emergency appointment or arrange for one of the doctors to telephone you.
Surgery hours are between 9am and 5.20pm Monday to Friday.
To assist us we would be grateful if you could follow these recommendations.
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Tell the receptionist when you arrive. |
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Please cancel your appointment if you cannot keep it. |
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Do not bring other people to your consultation without prior arrangement - everyone has to wait if an appointment overruns the time allocated to it. |
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An adult should accompany children under 14. |
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Please come to the surgery if possible as we can see several people in the time it takes to do one home visit. Unwell children can be quite safely brought to the surgery by car and will be seen as quickly as possible. |
It is not always necessary to attend to see the doctor. We are happy to provide telephone advice when appropriate. If you wish to speak to a GP or nurse please ask the receptionist. They will take your details so that we can call you back.
If your illness prevents you from attending surgery you may request a home visit. Except in an emergency please telephone before 10am. Our reception staff may ask for further information to enable the doctors to assess the urgency of your call.
Patients receiving regular medications may request these at reception desk, send it to us by post, fax it to us on 01955 605496, hand it in to your pharmacy or you can also email your prescription request to us at riverviewrepeats@GP55131.highland-hb.scot.nhs.uk.
These requests will be dealt with within 2 working days. If you wish your prescription to be sent to the chemist of your choice this will be dealt with within 3 working days. Try to order your medicines one week before you need them so that you don't run out.